Occasionally, an unforeseen sequence of events can occur, and what starts as a minor procedural discrepancy escalates into a seriously defective process. Do we as the employer pause, reflect, identify and rectify those defects at the earliest opportunity? Or do we blindly continue and then rely on the best lawyers and barristers to try (sometimes unsuccessfully) to get us out of the hole we are digging?

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Suzanne and Ian Millar set up Suzian as a platform to share, with employers, the story of their Employment Tribunal experience Mrs S Millar v The Oak Trust. Suzanne was successful in her claim at the Employment Tribunal for Unfair Dismissal and Unlawful Discrimination due to her age. The value of the final settlement was circa £180,000.

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Suzanne’s story shows the reason Employment Policies and Procedures in the workplace are in place and why it is extremely important to follow them. As Employers and Leaders we are all aware of this simple statement, but do we sometimes make assumptions, rely on others, go “off piste”, don’t expect the unexpected?

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The story of Mrs S Millar v The Oak Trust, which is told by Suzanne’s husband Ian who represented her at the Employment Tribunal as a litigant in person, brings a real purpose to the subject and gives a detailed insight of the defective process and the powerful message to employers to heed their policies with integrity and empathy.

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If you get it wrong? Expect severe financial penalties, substantial legal costs and considerable reputational damage. Suzian can help your organisation so you'll get it right next time.